Develop the skills required to perform structured and thorough interviews with a range of different witnesses during an investigation into any safety or quality incident, HR investigation, internal enquiry or equipment failure.
The course uses an operational scenario to facilitate a variety of inputs and practical exercises that cumulatively deliver a highly realistic training experience.
At client premises or other venues on request
£395 excl. VAT
Who should attend
This course is designed for any staff who will be involved in carrying out interviews and noting statements from witnesses during an investigation on behalf of their organisation, and for root cause analysis practitioners keen to enhance their interviewing skills.
Witness categories – understanding the different types of witnesses and how to encourage their cooperation
Interview planning – using any evidence already obtained as a planning tool for an effective interview.
The PRISM model – introducing a structured process for carrying out an actual interview with a witness.
Types of questions – knowledge relating to what both good and bad questions look like, and when to use the different types of good questions.
Listening and body language – how to use effective listening skills and positive body language to encourage witness cooperation
Noting statements – how to note detailed and structured witness statements.
Scenario exercise – interactive scenario where delegates will interview witnesses based on a real life investigation scenario.
Develop effective planning skills in preparation for any interview.
Familiarity with the use of a proven interview model.
Development of the skills necessary to ensure witness cooperation and asking the right questions at the right time.
“The training and knowledge transfer for this course was excellent. The presentation and practice session provided great experience in the methods for dealing with interviewees.”
Dr Owen McKenzie, Chief Engineer – Maintenance Management Systems, Road Traffic Authority Dubai